Privacy Policy
We, The Lapidary Office, operate TheLapidaryOffice.com and are deeply committed to protecting your privacy. This policy explains how we collect, use, and protect the limited personal information we receive when you use our website and services.
This policy was last updated: [10/18/2025]
1. Information We Collect
The information we collect depends entirely on how you interact with my website, specifically whether you are purchasing a product or utilizing our custom services.
A. For Product Sales (The Shop)
When you purchase a finished gemstone or product from our online shop, we do not directly collect or store any payment information (such as credit card numbers).
The only personal data collected during the checkout process is handled exclusively by Third-Party Payment and Shipping Services ( PayPal, Stripe, Square pay, USPS, FedEx). These services collect the following data to process your transaction and deliver your order:
Financial Data: Handled by the payment processor (e.g., credit card details, billing address).
Shipping Data: Handled by the shipping provider (e.g., Name, Shipping Address, Phone Number).
I do not have control over the privacy policies of these external services. We encourage you to review the policies of [ Pay Pal, Stripe, Square pay, USPS, FedEx] to understand how they handle your data.
B. For Custom Services (Faceting, Cabbing, Consultation)
When you contact us for custom services (such as a consultation or a custom cut), we collect and store only the personal information necessary to provide the requested service and maintain clear communication:
Name
Email Address
Physical Mailing/Shipping Address
We do not collect or store any other personal identifying information beyond these three fields for custom services.
2. How We Use Your Information
The limited information we collect is used solely for the following purposes:
To Provide Services: To fulfill your custom lapidary or consultation requests.
To Communicate: To respond to your inquiries, send updates on your custom order status, and coordinate logistics.
To Manage Logistics: To properly label and ship any material or finished gem to your provided address.
3. Data Storage and Security
As a small, one-person business, we take the security of your limited data seriously:
Product Sales Data: We rely entirely on the security and data protection measures of our third-party processors.
Custom Services Data: All names, emails, and addresses collected for custom services are stored digitally on secure computing devices. This data is protected by industry-standard security software, specifically Windows Defender, to guard against unauthorized access.
No Sharing: We do not sell or trade your personal information with any external parties for marketing or other unrelated purposes.
Data Retention We retain the personal data collected for custom services (Name, Email Address, and Shipping Address) only for as long as necessary to fulfill the services requested and for a reasonable period thereafter to maintain service records and manage any follow-up inquiries. If you request deletion of your data (per Section 4), we will delete it promptly, subject to any legal requirements to maintain certain records (e.g., for tax purposes).
4. Your Data Rights
We understand you have rights over your personal information. If you wish to review, update, or request the deletion of the personal data we store for your custom services (Name, Email Address, and Shipping Address), please contact us directly using the information provided below. We will take reasonable steps to fulfill your request, subject to any legal obligations to retain the data.
5.Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Functionality: Some cookies are essential for the website to operate correctly (e.g., managing your shopping cart).
Analytics: We may use cookies to collect information about how you use our site, which helps us improve its performance and your user experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our Service. The third-party payment and shipping services we utilize may also have their own cookie policies that govern the data they collect.
6. Contact Me
If you have any questions or concerns about this Privacy Policy or how I handle your personal data, please contact us directly at:
Email: ian@thelapidaryoffice.com
Phone: 602 74 11911